CostKing Membership Agreement

Member Privileges & Conditions

Welcome! We look forward to serving you as a CostKing Member. The conditions of your membership are described below. If you have any questions, please contact our customer service personnel at +91 – 44 – 4853 5464, or visit us at www.CostKing.in.

Membership

  • Membership is available to all qualifying individuals 18 years of age and over.
  • CostKing reserves the right to refuse membership to any applicant and membership is revocable without cause.
  • Membership extends to the Member’s immediate family only (spouse, parents, and children).
  • Membership is subject to any and all rules adopted by CostKing including our privacy policies and practices, and they may be amended from time to time without notice.

Membership Cards and Fees

  • Membership fee is for one twelve (12)-month period from the date of enrollment of the Primary Membership holder.
  • Your membership card is valid at www.CostKing.in and any CostKing Super Center.
  • You may be required to show your membership card when entering a CostKing Super Center and when checking out at a payment register.
  • If your card is ever lost or stolen, your picture prevents unauthorized use.
  • Report lost or stolen cards to CostKing customer service immediately at +91 – 44 – 4853 5464.
  • Memberships may be terminated at CostKing's discretion. Cards remain the property of CostKing and must be returned upon request.
  • Membership Cards are not transferable.
  • One free Household Card is available to a Primary or Affiliate Members' spouse, domestic partner, or anyone over the age of 18 and living at the same address. Household Cardholders will be asked to present proof that they live at the same address as either the Primary or Affiliate Member.

Renewing, Adding or Deleting Cards

  • Members may change the address, phone number, shipping address, or authorized purchasers at any time. However, the Primary Member cannot be changed or transferred to another individual. The Primary Member must authorize renewal or cardholder changes, including additions or deletions, and is responsible for the Membership.
  • You will receive a renewal notice by email each year. Renewal fees are due no later than the last day of the month your membership expires. You may remit your renewal fee online at www.CostKing.in or at any CostKing Super Center location.
  • You will not receive new membership cards each year.
  • If you let your membership expire and renew your Membership within 2 months of expiration of the current membership year will be extended for 12 months from the expiration date. Memberships renewed more than 2 months after such expiration will be extended for 12 months from the renewal date.

Risk-Free 100% Satisfaction Guarantee

Membership: If for any reason a customer is not completely satisfied with their Membership, they may request a full refund of their Membership fee for the amount they paid for the Membership. Full refund is provided up to 6 months after initial purchase of the Membership; thereafter refunds are based on Membership activities and duration at the sole discretion of CostKing.

Merchandise: The CostKing customer always comes first. If for any reason a customer is not completely satisfied with a purchase from CostKing, they may return that item with their receipt to our warehouse and receive a 100% refund for the amount paid. Full refunds are provided for all unopened, non-perishable products up to 90 days from date of purchase. Refunds for perishable and open box products will be provided at CostKing's sole discretion.

Payment

  • CostKing accepts all credit cards, debit/ATM cards, and checks.
  • CostKing does not accept manufacturers' discount coupons or other retail establishment discount coupons (other than those distributed by CostKing).
  • The Primary Member is responsible for purchases made by any additional cardholders. In the event that either the Primary Member or additional cardholder has a payment returned by the bank, the Primary will make good on the payment upon demand, plus a reasonable service charge and other expenses incurred.
  • If any legal action is brought by or on behalf of CostKing to collect payment, the member writing the check will be liable for reasonable fees and costs of collection.

Sales and Use Taxes, and Resale Certificates

The member agrees to pay CostKing any sales, excise, use or ad valorem tax that is imposed on the sale price of the items purchased. The member agrees that in the event they fail to pay CostKing such tax, they will hold CostKing harmless and indemnify CostKing from any claim, loss, assessment or expense occasioned by such non-payment. In addition, CostKing membership will be subject to immediate forfeiture.

Loyalty Reward Points

Reward Points accumulate during each calendar month and are based on each Member’s purchases during that calendar month. On the first day of the following calendar month, Reward Points that have accumulated during the previous calendar month are converted into cash reward gift certificates that may be redeemed against future purchases, either at CostKing’s online marketplace or within our retail stores, within a specified timeframe. Normal cash reward gift certificates must be used within 12 months of issuance and Promotional Reward Points must be redeemed within 30 days of issuance. Loyalty rewards points accumulate under the following schedule and are as good as cash towards future CostKing purchases with the following restrictions:

CostKing “Prince” ™

  • 35 days Free Return and Refund/Exchange1 (FIRST TIME IN INDIA)
  • 100% Free Shipping all over India 2 (FIRST TIME IN INDIA)
  • Eligible to receive 25% cashback on first 3 orders (Maximum ₹ 999 cash back in total)3
  • Guaranteed Worry-Free  ₹0 Pay Service Fee On Large Home Appliances up to One Year4
  • (TV, Fridge, Washing Machine, Air Conditioners) (FIRST TIME IN INDIA)
  • Free Installation Assistance From Manufacturers5
  • Accumulate 1% CostKing Cash Reward™ for every rupee spent6
  • Eligible to receive a Special Gifts Worth ₹ 1000 after total purchase of ₹ 20,000 in the membership year7
  • Subscribed to Paid Membership only promotional emails 

(Read detailed membership benefits for more detailed information)

 

CostKing “King” ™

  • 60 days Free Return and Exchange1 (FIRST TIME IN INDIA)

  • 100% Free Shipping on all items across the sites2 (FIRST TIME IN INDIA)
  • Eligible to receive 25% cashback on first 3 orders (Maximum ₹ 1999 cash back in total)3 
  • Guaranteed Worry-Free  ₹0 Pay Service Fee On Large Home Appliances upto 3 years4
  • (TV - upto 3 years, Fridge - upto 3 years, Washing Machine - upto 1 year, Air Conditioners - upto 1 year) (FIRST TIME IN INDIA)
  • Free Installation Assistance From Manufacturers5
  • Accumulate 2% CostKing Cash Reward™ for every rupee spent6
  • Eligible to receive a Special Gifts Worth ₹ 5000 after total purchase of ₹ 50,000 in the membership year7
  • Subscribed to Paid Membership only promotional emails 

(Read detailed membership benefits for more detailed information)

 

CostKing “Business ” ™

  • 60 days Free Return and Refund / Exchange1 (FIRST TIME IN INDIA)

  •  

    100% Free Shipping all over India (FIRST TIME IN INDIA)
  • Eligible to receive 25% cashback on first 3 orders (Maximum ₹ 2999 cash back)2
  • Special Retailers Price on all bulk orders
  • Guaranteed Worry-Free  ₹0 Pay Service Fee On Large Home Appliances upto 3 years4
  • (TV - upto 3 years, Fridge - upto 3 years, Washing Machine - upto 1 year, Air Conditioners - upto 1 year) (FIRST TIME IN INDIA)
  • Free Installation Assistance From Manufacturers5
  • Accumulate 2% CostKing Cash Reward™ for every rupee spent6
  • Eligible to receive a Special Gifts Worth ₹ 5000 after total purchase of ₹ 50,000 in the membership year7
  • Subscribed to Paid Membership only promotional emails 

(Read detailed membership benefits for more detailed information)

 

Special Coupons

  • Special coupons will be provided to all CostKing members on a monthly basis.

Conditions Apply

  1. Shipping labels to be paid by customers in the event of return. No prior shipping cost will be refunded, only product costs are eligible to return. Exclusions apply for Food and liquid products which expires in less than 2 months. All the returnable products should be in original condition as shipped, unopened / not damaged.  Package conditions are to be expected as shipped by CostKing.in

  2. Bulk order shipping and large shipping is charged differently based on customer location. Exclusions apply in certain pin codes, products and scenarios, CostKing.in reserves the right to charge shipping on exclusions scenarios. Any cart more than 25kg is considered as bulk order shipping.

  3. If 25% cashback reached maximum limit of cashback in first order, the consequent orders will not accrue any cashback. For Example, if a customer takes up Prince membership, if he/she places an order worth of Rs. 5000, he/she will receive Rs. 999 as cashback in the first order. This is the maximum cashback allowed for this membership in year 1. He/she are not eligible for any additional cash back offers. 

  4. To be benefited on this service, the appliance has to be purchased in CostKing.in and CostKing.in will not cover any other appliances purchased outside. Guaranteed Worry-Free Service covers only the service charges, all the damaged or defective parts cost will be either covered by manufacturer or beared by customer. CostKing.in will not be responsible for the change of parts in any situation. Also CostKing.in is not responsible for wear and tear situations such as gas filling for ACs and similar services costs or refill or change in parts. 

  5. If a free installation is not assisted by manufacturer, CostKing.in will help with a local engineer to install the products for a maximum cost of upto:

    1. TV - Rs. 250 

    2. Fridge - Rs. 250

    3. Washing Machine- Rs. 250

    4. Air Conditioners- Rs. 750

  6. Accumulated points are eligible to redeem every 6 months once for Prince and King members. Customers are allowed to purchase any products across the site for the redeemed cash vouchers. For Business members, redemption is allowed monthly basis and varies by their individual contracts. 

  7. Eligible gifts are decided by CostKing.in, gifts rules may vary for each calendar year. Gift values are based on CostKing.in product pricing specifications as suggested MRP (discounts will not be included in gift scenarios).


General Policies

When visiting the CostKing warehouse:

  • Please refrain from bringing outside bags; they are not permitted in CostKing.
  • Members are welcome to bring their children and up to two guests into the warehouse, however, only CostKing members may purchase items.
  • Parents are responsible for their children and should not leave them unattended.
  • Members are responsible for their guests and other family members.
  • CostKing reserves the right to inspect any container, backpack, briefcase, etc., upon entering or leaving the warehouse.
  • To ensure that all members are correctly charged for the merchandise purchased, all receipts and merchandise will be inspected as you leave the warehous
  • Liquor and tobacco sales cannot be made to minors.
  • Animals are not permitted in CostKing warehouses unless applicable law requires admission.

Privacy

We respect your right to privacy. Our Privacy Statement outlines our policies and practices in detail. Please view/read the privacy statement at www.CostKing.in.

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